Frequently Asked Questions
What is Masala Matrix ?
Masala Matrix is a cloud kitchen delivering fresh , flavorful meals straight to your doorstep .
Where do you deliver ?
We deliver to selected areas – enter your location to check availability.
How can I place an order ?
Order easily through our website or your favourite food delivery apps .
What type of food do you offer ?
We serve a mix of Indian , fusion , and comfort food made with fresh ingredients.
What are your operating hours ?
We’re open daily during our listed kitchen and delivery hours .
Is your food hygienic and safe ?
Yes , we follow strict hygiene and food safety standards at all times .
Can I customize my order ?
Basic customisations like spice level are available for select dishes .
What payment methods do you accept ?
We accept UPI , cards , net banking and cash on delivery (if available) .
How long does delivery take ?
Delivery typically takes 30-60 minutes depending on your location.
What if there is an issue with my order ?
Contact our support team and we’ll resolve it as quickly as possible.